Shipping Policy
Due to the current situation with COVID-19 and Brexit, some areas and countries are facing delivery delays.
We aim to dispatch all orders in 3 business days, otherwise we will notify our customers if we are facing any unforeseen delays
Please read following ESTIMATED delivery time
- UK Customers - Delivery Options
- Royal Mail Special Delivery - Weekdays only - Guaranteed next day by 9pm
- EU Customers
- US Customers
- Royal Mail International Tracked OR Tracked & Signed - 2-8 weeks (Not Guaranteed)
Please understand once item has been dispatched, it is completely out of our control, therefore we cannot be responsible for any delays due to crisis, bad weather, peak season delays or holds at local custom office.
We are not responsible for any custom and import duty charges, especially with Brexit please kindly check before making an order.
Undelivered Item (Due to lost in transit or stolen)
- UK Customers - If you have not received your order and tracking has not been scanned as delivered after 15 working days (excluding weekend) of item being dispatched. We will open a case with Royal Mail to trace your parcel, if Royal Mail has agreed item has been lost or misdelivered, we will process a refund on your order
- International Customers - If you have not received your order and tracking has not been scanned as delivered after 30 working days (excluding weekend) of item being dispatched. We will open a case with Royal Mail to trace your parcel, if Royal Mail has agreed item has been lost or misdelivered, we will process a refund on your order