Refund & Exchange Policy

Sales items and open box items are Non-Refundable nor exchangeable. If items are applicable to refunds or exchange, item must be returned in restock-able condition. For refunds, all items must be returned in it's original packaging, unworn and undamaged/ restock-able condition. Please contact us within 2 days of receiving the item and return item within 7 days of proof of delivery.

1. Earrings - due to hygienic reason
2. Personalised item such as stamping jewellery with initial
3. Custom Orders due to the nature of custom order, it is non-refundable.
4. Broken item after 14 day of delivery, free repair available within 2 months of purchase
5. Sales Items Or Open Box Crystals 

Jewellery Order: Please contact us immediately for any exchange or refund after receiving item. Return goods within 7 to 14 days to be eligible for exchange or refund.

Crystal Order: Please contact us within 2 days of receiving your crystal order (the day tracking shows item has been delivered) and must be returned within 7 days of contacting us. 

Measurements of crystals are always shown under description and it is approximate only. We do not offer any exchange, refunds or partial refund if you feel the size of crystal is not what you expected.

Customers are responsible for postage fee and insurance of returning item to seller. Customers are also responsible for both postage fees of exchanging item, i.e. Postage to send your item to us and postage for exchanged good to be returned you.

Due to the value of goods, each item has to be returned to us with tracking service.